Detailed information on IBS of Atlanta charges, policies, and guarantees:

HOW IBS CHARGES:  All labor for all service calls is charged at a standard rate of $75.00 an hour. There is a minimum 1 hour labor charge for any service call where repair, install, setup, or upgrade services are performed. After the initial hour, calls are billed in 20 minute increments. Off-site labor is charged at a standard rate of $50.00 and hour. Off-site labor includes remote sessions. Laptop hardware repair rates vary between $75.00 and $100.00. Business rates and contractual rates are available at a discounted price. Please contact info@ibsofatlanta.com for more information.

REFERRAL RATE:  If a customer refers IBS of Atlanta to another party that opens at least one (1) service call at normal rates, the referring customer will receive a special rate for one (1) service call. The referral rate is only redeemable on their next new service call, and it is only good for one (1) service call. In order to get the referral rate, the referred party must mention the referrer's name to the IBS representative upon opening their service call.

SERVICE GUARANTEE:  IBS of Atlanta guarantees it will correctly diagnose and identify the cause of the problem, and develop an action plan to resolve the issue. IBS of Atlanta does not guarantee it can fix or service the problem or will fix or service the problem on all repair calls. Some problems are of the nature that they can only be resolved by the customer or by the vendor of the software or hardware involved. If IBS of Atlanta is unable to fix or service the problem due to any reason, excluding a customer request to stop service, the customer will only be charged for one hour of labor and for any parts. If a customer declines to have a laptop repaired, a $50.00 diagnostic fee will be assessed. All computer systems and laptops with invoices unpaid will become the property of IBS of Atlanta after a period of 60 days. IBS of Atlanta is not responsible for any loss of data or productivity due to any service provided.

PAYMENT METHODS:  We accept cash, check, and credit cards payments via Paypal. Checks should be made payable to "IBS of Atlanta." All Checks returned for NSF will be subject to a $35 fee.

INVOICING AND PAYMENT TERMS:  Invoices are due within 14 days of the billing date of the invoice (known as "invoice date"). Delinquent bills will be assessed a $25 late fee if payment is not received within 14 days of the invoice date. If an amount due remains delinquent for more than 30 days after the due date, an additional 15% penalty will be added for each period of 30 days of delinquency. Each month this penalty will be calculated on the current amount delinquent including all accumulated late fees and penalties for previous months. IBS of Atlanta reserves the right to withhold all work from the customer until final payment is made. In case collection proves necessary, the customer agrees to pay all fees incurred by that process. If you anticipate difficulty making payments according to this Agreement, please notify IBS of Atlanta so arrangements can be made.